Jeff adheres to the highest standards of accuracy and quality regardless of the task at hand, and ensures the very best possible completed product or service.

 

Field service and customer service has been Jeff’s primary area of work and expertise, however Jeff has spent a number of years in a production environment and is efficient and knowledgeable in all areas of manufacturing, operations, and quality control.

 

Travel has been a significant part of his career, and has taken him to Africa, Asia, Europe, the Middle East, South America, New Zealand, Mexico, and countries in North America, to name a few areas he has utilized his technical knowledge in customer service, customer training siminars, installations, and after sales support.

 

Jeff has worked extensively with foreign and domestic government agencies, establishing communications networks, consulting top level personnel in the various branches of the military, regarding company equipment, training, and its application.

 

The classifications and nature of the work he has been involved with is "need to know" for some of Jeff's work, but what he can disclose is; he was involved with the Nepalese Army on joint operations with the United Nations and various counties to establish and coordinate relief, and rescue communications for regions in the middle east as an example of his area of work.

 

Jeff began work in the analytical field during the sale and transition from Wedgewood Technologies/Analytical to Endress+Hauser. Joining Wedgewood Technologies in the customer service department as a repair technician, he learned to repair and calibrate the complete line of Wedgewood Technology products. He was tasked with the repair and calibration of the complete line of Wedgewood products. Additionally he was responsible to coordinate customer returns regarding repair and calibrations of the equipment and provide the customer service team with lead times, costs of repairs, and calibration tracability data of the equipment processed through the service department. He also provided telephone support to customers until the service department call centers were established for Endress+ Hauser. 

 

Jeff then advanced and moved to the R&D group of the engineering department, and was responsible for custom specialty applications of Endress+Hauser products, as well, the associate engineer responsible and tasked with the implementation of new automated test stations for company products.

 

Jeff developed a high capacity lamp test fixture and automated the process that increased the UV lamp testing by 400% providing data logging of drift and stability data for extended periods to utilize, regarding traceability.

 

Jeff also developed a serialization process based on Julian date and lot test to identify the Wedgwwood Technology/Analytical optical products sold by Endress+Hauser from other vendor products of the same type.

 

Operations support consistently was a side bar function Jeff supported on his own initiative to help out the production group as needed to solve challenges related to the effective production of company products.

 

 

Jeff decided to resign from Endress+Hauser to establish and build his own company. Utilizing his knowledge, and skills, Jeff and his organization, Western Test Solutions, are determined to do it better, faster, and more efficiently.